Standard for Making and Dealing with Complaints in a Code of Conduct

Table of Contents

1. INTRODUCTION  … 3
2. DEFINITIONS … 3
3. PURPOSE OF A COMPLAINTS STANDARD … 4
4. GENERAL PRINCIPLES … 5
5. COMPLAINT HANDLING BY A RESPONSIBLE PARTY … 5
6. COMPLAINT HANDLING BY AN INDEPENDENT ADJUDICATOR … 6
7. RIGHTS OF AN AGGRIEVED RESPONSIBLE PARTY OR DATA SUBJECT … 7